FAQ Help Center
Find answers to your questions or contact our team for personalized support.
General Questions
We offer a variety of sarees, including Silk, Banarasi, Party Wear, and Cotton sarees.
Yes, all our sarees come with a matching blouse piece. Custom tailoring options are available upon request.
We offer customization options for select sarees, including tailoring and embellishments. Contact us for details.
Our sarees are sourced from skilled artisans, ensuring authenticity and premium quality.
Each saree comes with care instructions specific to the fabric. For delicate materials, we recommend professional dry cleaning.
Currently, we operate online only, offering a seamless shopping experience through our website.
Yes, bulk purchases and wholesale orders are eligible for discounts. Please contact us for more details.
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Returns & Exchanges
We accept returns within 14 days of delivery if the product is unused and in its original condition.
Yes, exchanges are possible if the desired item is in stock. Additional charges may apply for price differences.
Unfortunately, customized or tailored sarees are not eligible for returns or exchanges.
Email us at verraelegance@gmail.com with your order details, and we will guide you through the process.
Refunds do not include the initial shipping fee unless the return is due to a defect or error on our part.
If your saree is damaged upon arrival, please notify us within 48 hours with photos for verification.
Refunds typically take 7-10 business days after the returned product is inspected and approved.
Since we do not have physical store locations, all returns must be processed through our online return system. Please follow the return instructions provided on our website or contact our customer service team for assistance.
Shipping & Recent Orders
Delivery times vary by location. Domestic orders typically take 3-5 business days, while international orders may take 7-14 business days.
Shipping is free for orders above RM500. Orders below RM500 will incur a standard shipping fee based on the destination.
Yes, once your order is shipped, we’ll provide a tracking number via email.
Yes, we ship worldwide. Shipping costs and delivery times vary depending on the location.
If your order is delayed or lost, please contact our support team at verraelegance@gmail.com, and we’ll assist you promptly.
Address changes are allowed if the order hasn’t been shipped yet. Contact us immediately to update your details.